Instructions for remote support

By requesting and accepting a remote session from a Elco Computers representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings.

Elco Computers recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before allowing an Elco Computers technician to initiate a remote support session. Elco Computers further recommends that you remain present at your desktop throughout the entire remote session.

An Elco Computers will initiate the remote control session only at your request. DO NOT give remote control of your computer to an unknown source. Many scams are initiated by scammers calling a random person and tricking them into believing they are with Microsoft or HP or Lenovo, etc. and gaining access to your computer and them either charging for phantom services that were not needed or locking your computer and charging a ransom to unlock your computer, files and personal info.

Your data is important to us! We recommend that you backup your data prior to any computer service. It is up to you to ensure that you backup your data on a regular basis. Elco Computers will not be held responsible for any data loss that may occur during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.

Elco Computers technicians take the utmost care when in control of your computer. However, Elco Computers cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems