Instructions for remote support
Call our helpdesk at 717-866-5225
Email us at support@elcocomp.com
Enter 9 digit number into the Session ID box, this number will be provided by an Elco Computers technician
Enter your name into the Name field, the Session ID field should automatically populate the correct ID, after entering your name click the Join Session button.
Make sure the checkbox is checked and then click the Download button
After the download is complete double click on the ZA_Connect.exe file and select yes on the box that says “Do You Want This App To Make Changes To Your Device”
You should get a message about initializing session. After that message goes away you should have a box popup that says You’re about to join a remote session, click on the Join button
You should now be connected to a technician at Elco Computers, please refrain from using your mouse or keyboard until the technician is finished or unless instructed to.
After the remote session is completed, we will disconnect the session. If at anytime you want to disconnect the session or chat with the technician, you may do so in the box located at the lower right-hand corner.
By requesting and accepting a remote session from a Elco Computers representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings.
Elco Computers recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before allowing an Elco Computers technician to initiate a remote support session. Elco Computers further recommends that you remain present at your desktop throughout the entire remote session.
An Elco Computers will initiate the remote control session only at your request. DO NOT give remote control of your computer to an unknown source. Many scams are initiated by scammers calling a random person and tricking them into believing they are with Microsoft or HP or Lenovo, etc. and gaining access to your computer and them either charging for phantom services that were not needed or locking your computer and charging a ransom to unlock your computer, files and personal info.
Your data is important to us! We recommend that you backup your data prior to any computer service. It is up to you to ensure that you backup your data on a regular basis. Elco Computers will not be held responsible for any data loss that may occur during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.
Elco Computers technicians take the utmost care when in control of your computer. However, Elco Computers cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems